Delivery Policy

For more information, please refer to the General Terms and Conditions of Sale (GTCS).

1) Order approval

Once the Customer order Product(s) and pay on the Site, he/she receives an automatic email to confirm the Order. Then MY PILOT COLLECTION will have two (2) days to acknowledge the Order and ship the Product within the delivery time indicated on the website, or ask for an on-demand production to its Partners.

The company may refuse an order for a "legitimate reason" (as defined by case law), including product unavailability, service impossibility, abusive customer requests, presumption of inability to enter a contract, or manifest customer intention to harm the company. Orders can also be refused for an obvious typographical error displaying a "low price." In case of a difference in interpretation, the customer can request third-party intervention as per the applicable law. The order will be executed within 7 days after the expected delivery date, subject to acceptance.

2) Shipping

Orders are dispatched Monday to Friday.

Most of the Product(s) sold on MY PILOT COLLECTION have special characteristics that make their shipping around the world very particular. Every Product(s) is carefully packed, with a maximum of protection and insured to the maximum when possible.

The deadlines for preparing an Order and then issuing an invoice, prior to dispatch of Products in stock, are set out on the Web Site. These times do not include weekends or public holidays.

MY PILOT COLLECTION informs the Customer about potential delivery times and shipping methods during the Order. Shipping costs, based on method, parcel weight, and delivery address, are additional to the product price, except for some specific cases.

According to the delivery method chosen by the Customer, some parcels could be delivered to the Customer upon signature and presentation of proof of identity. If the Customer is absent, a delivery notice should be left by the transporter so that they can collect their parcel from the post office.

3) Delivery options

For shipments, we usually offer the following options:

a) FRANCE TO FRANCE

Colissimo - Home & Business Delivery (2-4 working days) >> you can track you parcel by clicking here
Mondial Relay - Relais Pick-up, pick-up point to choose after payment (3-5 working days) >> we advise you to check if there is one close to your shipping address by clicking here, before proceeding to your Order on the Site
Delivery by the Artist in person (available only for specific artworks. If so, the option will appear on the checkout page) >> delivery time will depend on your availabilities. On our side, we will make sure to deliver the parcel as soon as possible.

b) TO THE EURO ZONE

Home & Business Delivery (UPS, DHL, GLS …) options available at the check out, in some cases (3 - 7 working days, for the farthest European countries >> When the Product(s) will be shipped, you will receive the name of the carrier chosen with your tracking number.

c) TO THE INTERNATIONAL

The delivery fees and time will be indicated as “free” (0,00€) at the checkout >> Once MY PILOT COLLECTION receives your Order, delivery fees will be assessed and you will receive a complementary invoice indicating the real delivery fees.

NOTE : If you need a very fast delivery, and that the Product wished for is available for said delivery, we recommend you to write us at contact@mypilotcollection.com which will allow us to proceed with your order quicker.

In the absence of any indication or agreement as to the delivery date, MY PILOT COLLECTION will deliver the Product without undue delay and no later than thirty (30) days after the conclusion of the contract. (Article L.216-1 of the French Consumer Code).

The delivery times proposed by the site are given for information only and may vary depending on the destination, special days, and holidays periods. The site declines all responsibility in the event of delivery times in excess of the above-mentioned times, due to postal services or means of transport.

4) Delivery delays

MY PILOT COLLECTION guarantees that deliveries will be made in accordance with the conditions guaranteed by the transport service providers (except in cases of force majeure as defined by case law), and indicated on the www.mypilotcollection.com website, or during the ordering process. The delivery address provided during the Order process determines where the Products will be sent.

In the event of a delay in delivery in relation to the times announced due to the carrier, the purchaser must contact the Post Office distribution office as a matter of priority. In the event of significant delays, the purchaser must contact our customer services by sending an e-mail to contact@mypilotcollection.com. The Site will open a claim or investigation file to search for the parcel.

If the delay exceeds by 7 days the delivery date specified in the order process, the customer may cancel the order. If a parcel is returned to the Company for the following reasons: "does not live at the address indicated", "time limit exceeded", or any other reason for which the purchaser is responsible, MY PILOT COLLECTION will ask the purchaser to pay the costs of a second shipment so that the said parcel can be reshipped. If the buyer refuses, the order will be cancelled and the company will reimburse the order less the cost of the first shipment.

5) Incomplete or non-conforming delivery (due to the carrier)

The parcel may be damaged or its contents may have been partially or totally stolen.

Upon delivery, if the original packaging is damaged or open, the Customer must inspect the items. If he notices damaged, missing or broken Products: refuse the parcel ; handwrite & sign a note of the issue on the delivery note; ask a return of the parcel to the sender accompanied by a 170 "spoliation report"; and report to the carrier within two (2) days via registered letter (Article 133-3 of the French Commercial Code). The Customer should send a copy to MY PILOT COLLECTION. Requests for product return must be made within 14 days of delivery, and returns are accepted only for products in original condition. Claims after this deadline won't be accepted.

In case of any damages, loss or delivery problems regarding the Products ordered due to the carrier, MY PILOT COLLECTION can not be held accountable for anything by the Customer.

6) Incomplete or non-compliant delivery (due to the company)

Despite the care taken in the preparation of orders, a product may be missing from the order or an error may have occurred during preparation. The purchaser must notify the Company on the day of delivery or, at the latest, on the first working day following delivery, of any claim of error in delivery and/or non-conformity of the Products in kind or in quality compared to the information given on the order form. Any claim made after this deadline will be rejected.