Return Policy


For more information, please refer to the General Terms and Conditions of Sale (GTCS).


1. PRINCIPLE 

Based on Article L221-18 to 28 of the French Consumer Code.
We have a fourteen (14) days return policy, which means that you have fourteen (14) days after you or a third party designated physically receive your Product, to request a return. If the Order involves multiple Products or batches, the withdrawal period ends fourteen (14) days after the last item or batch is received. 
This applies only to Client Consumer, not to professional, and you don’t have to give any reason to exercise this right.


2. PROCESS TO FOLLOW IN CASE OF RETURN 

1) Make sure your Order is eligible to be returned, by checking it complies with all the following critieria: (most common cases, please check also the exclusions in the section 3)
  • You or a third party designated received physically the Order less than fourteen (14) days ago
  • The Product(s) is in perfect state, has not been used, washed or damaged by yourself
  • You are still in possession of all its accessories, information leaflet, labels and original package etc.
  • You have the receipt or proof or purchase of the Product(s)
  • Your Product has not been personnalized or created on-demand

2) If you comply with 100% of these return criteria, you are eligible. We invite you to write us at contact@mypilotcollection.com or send a letter by postal at the following address:

14 rue Gambey, Appartement 16, 75011 Paris (France)

Mention your intention to withdraw, the Product’s you want to return, its reception date, your name, full address, signature & date of the day. 

/!\ Do not return your Products to this address until you have been authorised to do so.


3) If MY PILOT COLLECTION accept the Return, you can send the Order back to the address which has been communicated to you in our email. We will notify you upon receipt of the Product and will then have a period of three (3) days to verify that the Product meets all the eligibility conditions.

4) If the Product(s) is/are eligible, MY PILOT COLLECTION will have seven (14) working days from the date it received the returned Product, to refund the price of the Product to the Customer. Reimbursement will be made using the same payment method, unless the Customer agrees otherwise, with no additional costs incurred. Please remember it can take some time for your bank or credit card company to process and post the refund too.


The Customer is only liable for the depreciation of the good resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of this Product. In other words, the Customer has the possibility of testing the Product but may be held liable if he/she carries out manipulations other than those necessary.


3. EXCLUSIONS TO THE RIGHT OF WITHDRAWAL

Customers can’t invoke the right of withdrawal if their Order fall into the following cases: (Article L221-28 of the Consumer Code)
  • The supply of services fully performed before the end of the withdrawal period and, if the contract imposes an obligation on the consumer to pay, the performance of which has begun with his prior and express agreement and with his acknowledgement of the loss of his right of withdrawal, when the service has been fully performed by the professional;
  • The supply of goods or services whose price depends on fluctuations in the financial market beyond the control of the professional and which may occur during the withdrawal period;
  • The supply of goods made to the consumer's specifications, clearly personalised or created on-demand;
  • The supply of goods likely to deteriorate or expire rapidly;
  • The supply of goods which have been unsealed by the consumer after Delivery and which cannot be returned for reasons of hygiene or health protection;
  • The supply of goods which, after delivery and by their nature, are indissociably mixed with other items;
  • The supply of alcoholic beverages whose delivery is delayed beyond thirty days and whose value agreed at the conclusion of the contract depends on fluctuations in the market beyond the control of the professional;
  • Maintenance or repair work to be carried out urgently at the consumer's home and expressly requested by the consumer, within the limit of spare parts and work strictly necessary to respond to the emergency;
  • The supply of audio or video recordings or computer software when they have been unsealed by the consumer after Delivery;
  • The supply of a newspaper, periodical or magazine, except for subscription contracts for these publications;
  • Concluded at a public auction, fair, trade show, physical shops/stands and similar places;
  • The supply of accommodation services, other than residential accommodation, goods transport services, car hire, catering or leisure activities that must be provided on a specific date or at a specific time;
  • The supply of digital content without a physical medium where performance has begun before the end of the withdrawal period and, if the contract imposes an obligation on the consumer to pay, where :
    • a) he has given his prior express consent for performance of the contract to begin before the end of the withdrawal period; and
    • b) he has acknowledged that he will lose his right of withdrawal; and
    • c) the trader has provided confirmation of the consumer's agreement in accordance with the provisions of the second paragraph of Article L. 221-13.