Conditions d’utilisation

These GENERAL TERMS AND CONDITIONS OF SALE are valid from 03 March 2023. They replace and cancel all previous versions.

INTRODUCTION

These General Terms and Conditions of Sale (hereinafter referred to as the "General Terms and Conditions of Sale" or "GTCS") apply to any Consumer private or professional, purchases (hereinafter referred to as the "Customer") to MY PILOT COLLECTION, a Sole Proprietorship registered in the Paris Trade and Companies Register under number 918 974 940, located at 14 rue GAMBEY, Appartement 16 - 75011 Paris (FRANCE), hereinafter referred to as "MY PILOT COLLECTION".

The GTCS are accessible via a link in the site footer, and customers are encouraged to read carefully, download, and print a copy for reference, clicking on the "download" button at the very bottom of this page.

By clicking on the "Add to basket" button to place the Order and then on the second "Confirm order" button to confirm said Order, the Customer acknowledges having read, understood and accepted the GTCS without reserve, limitation or condition. 

SECTION 1. DEFINITIONS

The terms used below have the following meanings in these General Terms and Conditions of Sale: 

• "Customer": refers to the co-contractor of MY PILOT COLLECTION, who guarantees to have the status of consumer as defined by French law and jurisprudence. In this respect, it is expressly stipulated that the Customer is a natural person who is acting for purposes that do not fall within the scope of his or her commercial, industrial, craft, liberal or agricultural activity. 

• "Order": refers to the purchase of Products by a Customer on the Site.

• "Account": refers to the space dedicated to the Customer and associated with all the data provided by the Customer, hosted on the Site. Access to the Account is via the Customer's Identifiers.

• "Identifiers": refers to the e-mail address and password chosen by the Customer, required to access his/her Account on the Site. 

• "Delivery": refers to the first presentation of the Products ordered by the Customer at the delivery address indicated when the Order was placed.

• "Products": refers to all products marketed by MY PILOT COLLECTION on the Site (art, automobilia, luggage, watches, jewelry, pilot's dressing room, accessories, gastronomy, beverages, derived collection, etc.).

• "Force majeure": In contractual matters, force majeure occurs when an event beyond the debtor's control, which could not reasonably have been foreseen when the Contract was concluded and the effects of which cannot be avoided by appropriate measures, prevents the debtor from performing its obligation.

• "Site": refers to MY PILOT COLLECTION's Internet Site accessible at the following address: https://www.mypilotcollection.com/  

• "Territory": refers mainly to Metropolitan France, which may be extended to other countries depending on orders and special cases.

SECTION 2. PURPOSE OF THE GTCS

MY PILOT COLLECTION operates a virtual marketplace on the Internet for various “Products” at www.mypilotcollection.com (including sub-domains and the “Site”), where sellers (“Partners”) and buyers (“Customers”) are brought together. MY PILOT COLLECTION advertise “Products” on the Site, on behalf of its  “Partners”, and sell them to potential buyers. MY PILOT COLLECTION Site also contains affiliate links. If you shop via one of these links, MY PILOT COLLECTION usually receives a share of the sales.

The purpose of the present General Terms and Conditions of Sale is to frame the sale, delivery and after-sales of Products ordered by Customers to MY PILOT COLLECTION via its Site.

SECTION 3. SITE REGISTRATION CONDITIONS

To be able to purchase a Product, the Customer must be at least eighteen (18) years old and/or have legal capacity, and be a consumer within the meaning of the first article of the French Consumer Code.  

Customers can register on the site for free to create an Account by providing personal details (first name, last name, email) and choosing a password. The information must be complete, exact, up to date, sincere and not misleading, MY PILOT COLLECTION may request identity check as a proof. Upon registration, an Account is automatically created for managing personal information, track orders, and returns. 

Customers are responsible for securing and not disclosing their Identifiers (email and password). MY PILOT COLLECTION ensures secure retention of necessary contractual elements whose retention is required by the law or regulations in force. Customers are solely responsible for Identifier use, and misuse may lead to Account termination without notice or compensation. 

MY PILOT COLLECTION shall under no circumstances be held responsible in the event of usurpation of a Customer's identity. Any access and action carried out from a Customer's Account will be presumed to be carried out by this Customer, insofar as MY PILOT COLLECTION is not obliged to and does not have the technical means enabling it to ensure the identity of the persons having access to the Account. Any loss or unauthorised use must be reported promptly to contact@mypilotcollection.com.

Customers can also close their Account by emailing contact@mypilotcollection.com, provided no orders are in progress. MY PILOT COLLECTION will promptly deactivate the Account and confirm closure via email.

SECTION 4. ORDERING PRODUCTS ON THE SITE

4.1 Product characteristics

MY PILOT COLLECTION commits to providing clear and easily understandable information about product characteristics and mandatory details required by law. This information, found on product sheets on the site, includes product description, materials, manufacturing processes, qualities, format, usage advice, maintenance conditions, and product price. 

Products are presented in French and English, and a Customer’s lack of language skills cannot be cited as a reason for contract cancellation by European Community citizens (Directive 95/46/EC). 

MY PILOT COLLECTION ensures disclosure of environmental qualities, waste-related information, and sorting rules when necessary. Customers are obligated to carefully read this information, including product warnings and instructions, before placing an Order. All products comply with current European legislation and applicable standards in France.

4.2 Order procedure

To place an order on the site, customers select their desired product(s) and quantities, adding them to the shopping basket. After verifying the order details, including quantity, characteristics, and references, Customers can click on “proceed to payment”. Upon identification or registration, an online form auto-completes (or not) with personal information (contact details, delivery address, payment information). After a final check and choosing their preferred delivery method, customers pay using their chosen method, meaning also they accept the delivery time and mean indicated and agree with our Delivery Policy. 

Once the order is complete, the site acknowledges receipt, and a confirmation email is sent to the Customer, which can be retained and printed. During the order process, customers enter billing information, including mandatory fields indicated by (*). Neither the order form drawn up by the Customer online, nor the preparation form received in the parcel, constitutes an invoice. The invoice is sent by email and accessible in the customer's account, regardless of the order or payment method used.

The date of the Order is the date on which MY PILOT COLLECTION acknowledges online receipt of the Order. The processing times indicated on the Site only begin to run from this date.

In the event that the Customer places an Order, on behalf of MY PILOT COLLECTION, directly to one of its Partners, the Customer’s Order will be framed by the General Terms of Sales of its Partner.

4.3 Prices

All product Prices on the site are in euros. The Customer has the possibility to change the currency displayed through the Site. However, this is an automatic feature provided by MY PILOT COLLECTION website, independent of its control. If the Customer buy any Product, in another currency than euros, MY PILOT COLLECTION may request, after the Customer’s Order, an additional payment based on the correct exchange rate.

Product prices may be modified at any time by the company, with the exception of any sale of a product concluded for the price displayed on www.mypilotcollection.com. 

Prices don’t incorporate the Value Added Tax (VAT) at the Order date's applicable rate.

All types of delivery fees are not necessarily included in the Prices. The cost of delivery will be specified on the payment page before the Order is confirmed by the Client. In the event of delivery of products outside French territory, customs taxes and formalities are the sole responsibility of the Customer, unless otherwise indicated. In this case, the Customer undertakes to check whether the products ordered can be imported into the territory of the country of delivery.

Prices are valid, barring major errors, with the order placed determining the applicable price on the site.

If one or more taxes or contributions, in particular environmental taxes, are created or modified, either upwards or downwards, this change may be passed on to the sale price of the Products on the Website, even post Order.

4.4 Product availability

MY PILOT COLLECTION commits to make sure that all Product’s stocks are always up to date on the Site. However, the possibility of buying a Product on the Site doesn’t necessarily mean that the Product is in stock. The Customer is strongly advised to always check all the information displayed on the Product’s advertisement, where a disclaimer about Product unavailability or on-demand production necessary is always clearly indicated for the Products in question.

If unavailability was not indicated during the order, the customer will be informed as soon as possible. In such a case, MY PILOT COLLECTION may propose an alternative Product of equal quality and price, subject to customer acceptance. If the customer opts to cancel the order, reimbursement for the unavailable products is made within fourteen (14) days from the day he/she asked for the Order’s cancellation.

4.5 Proof and archiving

Orders exceeding 120 euros, including VAT, will be archived by MY PILOT COLLECTION for ten (10) years as required by the French Consumer Code (Article L. 213-1). This archival ensures transaction monitoring and enables MY PILOT COLLECTION to provide a contract copy upon customer request. In case of litigation, MY PILOT COLLECTION can demonstrate the reliability of its electronic tracking system, ensuring transaction integrity.

SECTION 5. PAYMENT

Payment for Products on the site is accepted only through credit cards (Visa, Mastercard, Amex, Apple Pay, Paypal, Amazon Pay …). The Customer ensures having necessary authorizations for the chosen payment method while MY PILOT COLLECTION ensures the security and confidentiality of online payment data, transmitted directly to the Site's bank. 

For a single credit card payment, the customer's account is debited upon placing the order. Refunds for cancelled Orders follow the Withdrawal & Refund Policy of these GTCS. If payment is refused, the customer must contact MY PILOT COLLECTION's Customer Service at contact@mypilotcollection.com for alternative payment methods. Any obstacles to money flow lead to order cancellation and automatic termination of the sale.

MY PILOT COLLECTION retains ownership of delivered products until full payment is received. Despite this, the customer assumes the risks of loss, damage, or any associated liabilities upon physical possession of the Product by themselves or a designated third party. If a carrier different from MY PILOT COLLECTION's proposal is used, the customer bears the risk of loss or damage upon product handover to the carrier.

 

SECTION 6. RIGHT OF WITHDRAWAL

The terms and conditions of the Right of Withdrawal are set out in the "Withdrawal Policy", available also in Appendix 1 hereto.

SECTION 7. PACKAGING

The Products will be packaged in accordance with current transport standards, in order to guarantee maximum protection for the Products during Delivery. 

Customers undertake to comply with the same standards when returning Products under the conditions set out in the "Withdrawal Policy", available also in Appendix 1 hereto.

SECTION 8. DELIVERY

MY PILOT COLLECTION offers various delivery solutions & costs, set out in the "Delivery Policy" in Appendix 2 hereto.

Delivery will be tracked from the logistics centre to the delivery address provided by the customer at the time of ordering. Any claim will require verification of the tracking information provided by the carrier and no dispute will be accepted for a parcel indicated as "delivered" by the carrier. In this case, it will be necessary to contact the carrier directly in order to contest the delivery and obtain a ruling.

SECTION 9. ONLINE REVIEW

MY PILOT COLLECTION allows Customers to submit online reviews (a consumer's opinion on their consumption experience) on the site, whether or not they have purchased a Product. They receive an email within 7 days of ordering, inviting them to rate and comment on their experience. MY PILOT COLLECTION commits to transparently displaying review dates and updates. While typically not moderating reviews, MY PILOT COLLECTION ensures data processing compliance if moderation is performed, in accordance with the French Data Protection Act n°78-17 of January 6, 1978, as amended, and with the GDPR. 

Reviews are published within a week of the order, kept on the site for up to three (3) years, and accessible to all Customers. They can report review issues through a free feature, and after verification, MY PILOT COLLECTION may remove reviews not complying with GTCS or containing inappropriate content (defamatory, abusive, insulting, malicious, incites violence or hatred, racist, illegal, discriminatory, invasive of privacy or publicity rights or inappropriate in any way whatsoever). Reporting can be done at contact@mypilotcollection.com.

MY PILOT COLLECTION provides the Customer with a customer service department available by e-mail at the following address: contact@mypilotcollection.com, for any questions of complaints.

SECTION 10. LEGAL WARRANTIES

In addition to any commercial warranties, customers benefit from legal warranties detailed under Article L.221-5 of the French Consumer Code for all Products bought on MY PILOT COLLECTION Site.

A. LEGAL WARRANTY OF CONFORMITY

According to articles L217-1 to L.217-32 of the French Consumer Code, any Client Consumer only is entitled to demand that the Product conforms to the Sales Contract and to the criteria set out in article L217-5 of the said Code within the time limits set by law.  

In the event of non-conformity of the Product, observed within two (2) years of receipt, the consumer is only required to establish the existence of the lack of conformity, and not the date of its appearance. In such a case, the Consumer Customer may benefit from :

1) The repair or replacement of the non-compliant Product;

Consequences: 

• Prior to anything, the Customer must contact MY PILOT COLLECTION by email at contact@mypilotcollection.com. 
• He/She must carefully follow the instructions provided and return the Product(s) covered by the legal guarantee of conformity to the return address communicated by MY PILOT COLLECTION, within the time limits stipulated by law. 
• The Client will be notified by MY PILOT COLLECTION upon receipt of the Product and will then have a period of three (3) working days to verify that the Product complies with all of the eligibility conditions set forth in our Returns Policy and to ascertain the existence of one or more non-conformities.
• If MY PILOT COLLECTION and its providers deem that the Product is non-compliant, MY PILOT COLLECTION and its providers undertake to repair, replace and return the Product to the Client as soon as possible, at its own expense, and without any major inconvenience for the Client.
• If repaired, a six-month extension is granted. If replaced, the warranty renews for two years. Any period of immobilisation of the goods with a view to their repair or replacement suspends the warranty that was in force until delivery of the repaired goods. 

2) A reduction of the price of the Product, or a cancelation of the Sales Contract and Return of the Product, if:

• The professional refuses to repair or replace the Product; 
• The repairing or replacing delay of the Product is too long (at least superior to thirty (30) days); 
• The repair or replacement of the Product causes a major inconvenience for the Consumer (he has to bear the cost of taking back or removing the non-conforming Product, he bears the cost of installing the repaired or replacement good …); 
• The non-conformity of the good persists despite the seller's unsuccessful attempt to bring it into conformity. 

Consequences: From the date of such demands received in writing, MY PILOT COLLECTION will have fourteen (14) working days to refund the amount of the reduction to the Customer or (30) days to refund the full price of the Product to the Customer. 

The consumer is not entitled to have the sale rescinded if the lack of conformity is minor. Termination of the Sales Contract is possible in severe cases without prior repair or replacement requests. 

For continuous digital services over two years, the warranty applies throughout the supply period.

If the Product in question has been personalized and/or made on demand, or if the purchase took place at a fair, trade show, in a physical boutique and similar places, the Product cannot be returned or refunded in full.

MY PILOT COLLECTION can not be held liable for any lack of conformity of a Product that he is only the distributor, and has not been fabricated or created by itself.

B. LEGAL WARRANTY AGAINST HIDDEN DEFECTS

By virtue of articles 1641 to 1649 of the French Civil Code, Customers (whether Consumers or Professionals) benefit from the legal guarantee against hidden defects (which applies regardless of the goods purchased). This guarantee allows them to request - within a period of two (2) years from the discovery of the existence of the defect(s), one of the following solutions:

1) Keep the Product and request a price reduction and/or repair of the Product;

Consequences:  

• Prior to anything, the Customer must contact MY PILOT COLLECTION by email at contact@mypilotcollection.com. 
• From the date on which the Parties indicate to the Customer that they agree to a reduction, MY PILOT COLLECTION will have fourteen (14) working days to refund the amount of the reduction to the Customer.

2) Return the Product and request reimbursement of the price.

Consequences: 

• The Customer must carefully follow the instructions provided and return the Product(s) covered by the legal guarantee of conformity to the return address communicated by MY PILOT COLLECTION, within the time limits stipulated by law. 
• The Client will be notified by MY PILOT COLLECTION upon receipt of the Product and will then have a period of three (3) working days to verify that the Product complies with all of the eligibility conditions set forth in our Returns Policy and to ascertain the existence of one or more hidden deffects.
• If MY PILOT COLLECTION and its providers deem that the Product possess hidden defects, MY PILOT COLLECTION will have thirty (30) days to refund the total price of the Product to the Customer.

If the Product in question has been personalized and/or made on demand, or if the purchase took place at a fair, trade show, in a physical boutique and similar places, the General Terms and Conditions of Sale between MY PILOT COLLECTION & the Customer stipulate that the Product cannot be returned or refunded in full.

MY PILOT COLLECTION can not be held liable for any hidden defects of a Product that he is only the distributor, and has not been fabricated or created by itself.

SECTION 11. LIABILITY

MY PILOT COLLECTION is not liable for the non-performance or improper performance of contractual obligations attributable to the Customer during the Order process. 

The company is also not considered at fault or considered to have failed, for delays or non-fulfillment of its obligations in these GTCS due to a force majeure case. If the inability to perform is temporary, performance of the obligation is suspended, unless the resulting delay justifies termination of the contract. If the impediment is definitive, the contract is terminated ipso jure and the parties are released from their obligations under the conditions set out in articles 1351 and 1351-1 of the French Civil Code. The Customer will be informed as soon as possible.

Additionally, MY PILOT COLLECTION has no control over content on websites linked to the Site and accepts no responsibility for the information published on these sites, emphasizing that links to third-party websites are provided for informational purposes only.

SECTION 12. PERSONAL DATA

Consumers can register for free on the BLOCTEL anti-solicitation list (https://www.bloctel.gouv.fr/), in line with the law regulating telephone canvassing. As per law no. 2020-901, professionals retain the right to contact registered consumers in connection with current contracts, offering related or complementary products or services. MY PILOT COLLECTION collects customer data on the Site for various purposes, including managing information requests, accounts, contracts, orders, deliveries, and payments. Additionally, customers may receive newsletters and commercial offers if opted in, with the option to unsubscribe. Refer to MY PILOT COLLECTION's Privacy Policy for details on data protection, processing, and rights.

SECTION 13. INTELLECTUAL PROPERTY RIGHTS

All visual and audio elements on the Site, along with the underlying technology, are protected by copyright, trademark, and/or patent law owned by MY PILOT COLLECTION. Anyone wanting to create a direct hypertext link must seek written authorization, which is not granted permanently. MY PILOT COLLECTION may request the removal of the link at any time. Techniques like framing or in-line linking are strictly prohibited. Any unauthorized representation or reproduction of the Site and its contents, in whole or in part, is prohibited and considered an infringement under French Intellectual Property Code, subject to legal consequences. Acceptance of these GTCS acknowledges the Customer's recognition of MY PILOT COLLECTION's intellectual property rights and commitment to respecting them.

SECTION 14. VALIDITY OF THE GTCS, MODIFICATIONS, LITIGATION AND APPLICABLE JURISDICTION

Any change in legislation or court decision invalidating clauses in these GTCS won't affect their overall validity. Customers must adhere to the GTCS even if changes occur. MY PILOT COLLECTION reserves the right to modify GTCS, with the applicable version at the time of the Order. Changes won't apply to already purchased Products. 

The relationship between the customer and MY PILOT COLLECTION is governed by French law, and in case of a dispute, French courts have exclusive jurisdiction. 

Before legal action, customers should contact in writing MY PILOT COLLECTION's complaints department for resolution attempts at contact@mypilotcollection.com. If no agreement is reached, an optional mediation procedure is proposed, conducted in a spirit of loyalty and good faith, with a view to reaching an amicable agreement. The Customer may have recourse to conventional mediation, in particular with the Consumer Mediation Commission or existing sectoral mediation bodies, or to any alternative dispute resolution method (conciliation, for example) in the event of a dispute.

If mediation fails or is not pursued, the dispute is referred to the competent court. Consumers may also have recourse to the European platform for online dispute resolution, accessible at the following address 

https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=FR. The Party wishing to initiate mediation must first inform the other Party by registered letter with acknowledgement of receipt, setting out the details of the dispute. Since mediation is not compulsory, the Customer or MY PILOT COLLECTION may withdraw from the process at any time.

Should mediation fail or not be envisaged, the dispute which may have given rise to mediation will be referred to the competent court designated above.

***

APPENDIX 1 – WITHDRAWAL POLICY

A. PRINCIPLE

Based on Article L221-18 to 28 of the French Consumer Code.

We have a fourteen (14) days return policy, which means that you have fourteen (14) days after you or a third party designated physically receive your Product, to request a return. If the Order involves multiple Products or batches, the withdrawal period ends fourteen (14) days after the last item or batch is received. 

This applies only to Client Consumer, not to professional, and you don’t have to give any reason to exercise this right.

B. PROCESS TO FOLLOW IN CASE OF RETURN 

1) Make sure your Order is eligible to be returned, by checking it complies with all the following criteria : (most common cases. Please check also the exclusions below)

• You or a third party designated received physically the Order less than fourteen (14) days ago
• The Product(s) is in perfect state, has not been used, washed or damaged by yourself
• You are still in possession of all its accessories, information leaflet, labels and original package etc.
• You have the receipt or proof or purchase of the Product(s)
• Your Product has not been personnalized or created on-demand

2) If you comply with 100% of these return criteria, you are eligible. We invite you to write to us at contact@mypilotcollection.com or send a letter by postal at the following address :

14 rue Gambey, Appartement 16, 75011 Paris (France)

Mention your intention to withdraw, the Product’s you want to return, its reception date, your name, full address, signature & date of the day. 

/!\ Do not return your Products to this address until you have been authorised to do so.

3) If MY PILOT COLLECTION accept the Return, you can send the Order back to the address which has been communicated to you in our email. We will notify you upon receipt of the Product and will then have a period of three (3) days to verify that the Product meets all the eligibility conditions.

4) If the Product(s) is/are eligible, MY PILOT COLLECTION will have seven (14) working days from the date it received the returned Product, to refund the price of the Product to the Customer. Reimbursement will be made using the same payment method, unless the Customer agrees otherwise, with no additional costs incurred. Please remember it can take some time for your bank or credit card company to process and post the refund too.

The Customer is only liable for the depreciation of the good resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of this Product. In other words, the Customer has the possibility of testing the Product but may be held liable if he/she carries out manipulations other than those necessary.

C. EXCLUSIONS TO THE RIGHT OF WITHDRAWAL

Customers can’t invoke the right of withdrawal if their Order fall into the following cases: (Article L221-28 of the Consumer Code)

• The supply of services fully performed before the end of the withdrawal period and, if the contract imposes an obligation on the consumer to pay, the performance of which has begun with his prior and express agreement and with his acknowledgement of the loss of his right of withdrawal, when the service has been fully performed by the professional;
• The supply of goods or services whose price depends on fluctuations in the financial market beyond the control of the professional and which may occur during the withdrawal period;
• The supply of goods made to the consumer's specifications, clearly personalised or created on-demand;
• The supply of goods likely to deteriorate or expire rapidly;
• The supply of goods which have been unsealed by the consumer after Delivery and which cannot be returned for reasons of hygiene or health protection;
• The supply of goods which, after delivery and by their nature, are indissociably mixed with other items;
• The supply of alcoholic beverages whose delivery is delayed beyond thirty days and whose value agreed at the conclusion of the contract depends on fluctuations in the market beyond the control of the professional;
• Maintenance or repair work to be carried out urgently at the consumer's home and expressly requested by the consumer, within the limit of spare parts and work strictly necessary to respond to the emergency;
• The supply of audio or video recordings or computer software when they have been unsealed by the consumer after Delivery;
• The supply of a newspaper, periodical or magazine, except for subscription contracts for these publications;
• Concluded at a public auction, fair, trade show, physical shops/stands and similar places;
• The supply of accommodation services, other than residential accommodation, goods transport services, car hire, catering or leisure activities that must be provided on a specific date or at a specific time;
• The supply of digital content without a physical medium where performance has begun before the end of the withdrawal period and, if the contract imposes an obligation on the consumer to pay, where :
• a) he has given his prior express consent for performance of the contract to begin before the end of the withdrawal period; and
• b) he has acknowledged that he will lose his right of withdrawal; and
• c) the trader has provided confirmation of the consumer's agreement in accordance with the provisions of the second paragraph of Article L. 221-13.

APPENDIX 2 - DELIVERY POLICY

1) Order approval

Once the Customer order Product(s) and pay on the Site, he/she receives an automatic email to confirm the Order. Then MY PILOT COLLECTION will have two (2) days to acknowledge the Order and ship the Product within the delivery time indicated on the website, or ask for an on-demand production to its Partners.

The company may refuse an order for a "legitimate reason" (as defined by case law), including product unavailability, service impossibility, abusive customer requests, presumption of inability to enter a contract, or manifest customer intention to harm the company. Orders can also be refused for an obvious typographical error displaying a "low price." In case of a difference in interpretation, the customer can request third-party intervention as per the applicable law. The order will be executed within 7 days after the expected delivery date, subject to acceptance.

2) Shipping

Orders are dispatched Monday to Friday.

Most of the Product(s) sold on MY PILOT COLLECTION have special characteristics that make their shipping around the world very particular. Every Product(s) is carefully packed, with a maximum of protection and insured to the maximum when possible.

The deadlines for preparing an Order and then issuing an invoice, prior to dispatch of Products in stock, are set out on the Web Site. These times do not include weekends or public holidays.

MY PILOT COLLECTION informs the Customer about potential delivery times and shipping methods during the Order. Shipping costs, based on method, parcel weight, and delivery address, are additional to the product price, except for some specific cases.

According to the delivery method chosen by the Customer, some parcels could be delivered to the Customer upon signature and presentation of proof of identity. If the Customer is absent, a delivery notice should be left by the transporter so that they can collect their parcel from the post office.

3) Delivery options

For shipments, we usually offer the following options:

FRANCE TO FRANCE

• Colissimo - Home & Business Delivery (2-4 working days) >> you can track you parcel by clicking here
• Mondial Relay - Relais Pick-up, pick-up point to choose after payment (3-5 working days) >> we advise you to check if there is one close to your shipping address by clicking here, before proceeding to your Order on the Site
• Delivery by the Artist in person (available only for specific artworks. If so, the option will appear on the checkout page) >> delivery time will depend on your availabilities. On our side, we will make sure to deliver the parcel as soon as possible.

TO THE EURO ZONE

Home & Business Delivery (UPS, DHL, GLS …) options available at the check out, in some cases (3 - 7 working days, for the farthest European countries. 

>> When the Product(s) will be shipped, you will receive the name of the carrier chosen with your tracking number.

TO THE INTERNATIONAL

The delivery fees and time will be indicated as “free” (0,00€) at the checkout. 

>> Once MY PILOT COLLECTION receives your Order, delivery fees will be assessed and you will receive a complementary invoice indicating the real delivery fees.

NOTE : If you need a very fast delivery, and that the Product wished for is available for said delivery, we recommend you to write us at contact@mypilotcollection.com which will allow us to proceed with your order quicker. 

In the absence of any indication or agreement as to the delivery date, MY PILOT COLLECTION will deliver the Product without undue delay and no later than thirty (30) days after the conclusion of the contract. (Article L.216-1 of the French Consumer Code).

The delivery times proposed by the site are given for information only and may vary depending on the destination, special days, and holidays periods. The site declines all responsibility in the event of delivery times in excess of the above-mentioned times, due to postal services or means of transport.

4) Delivery delays

MY PILOT COLLECTION guarantees that deliveries will be made in accordance with the conditions guaranteed by the transport service providers (except in cases of force majeure as defined by case law), and indicated on the www.mypilotcollection.com website, or during the ordering process. The delivery address provided during the Order process determines where the Products will be sent.

In the event of a delay in delivery in relation to the times announced due to the carrier, the purchaser must contact the Post Office distribution office as a matter of priority. In the event of significant delays, the purchaser must contact our customer services by sending an e-mail to contact@mypilotcollection.com. The Site will open a claim or investigation file to search for the parcel.

If the delay exceeds by 7 days the delivery date specified in the order process, the customer may cancel the order. If a parcel is returned to the Company for the following reasons: "does not live at the address indicated", "time limit exceeded", or any other reason for which the purchaser is responsible, MY PILOT COLLECTION will ask the purchaser to pay the costs of a second shipment so that the said parcel can be reshipped. If the buyer refuses, the order will be cancelled and the company will reimburse the order less the cost of the first shipment.

5) Incomplete or non-conforming delivery (due to the carrier)

The parcel may be damaged or its contents may have been partially or totally stolen. 

Upon delivery, if the original packaging is damaged or open, the Customer must inspect the items. If he notices damaged, missing or broken Products: refuse the parcel ; handwrite & sign a note of the issue on the delivery note; ask a return of the parcel to the sender accompanied by a 170 "spoliation report"; and report to the carrier within two (2) days via registered letter (Article 133-3 of the French Commercial Code). The Customer should send a copy to MY PILOT COLLECTION. Requests for product return must be made within 14 days of delivery, and returns are accepted only for products in original condition. Claims after this deadline won't be accepted.

In case of any damages, loss or delivery problems regarding the Products ordered due to the carrier, MY PILOT COLLECTION can not be held accountable for anything by the Customer. 

6) Incomplete or non-compliant delivery (due to the company)

Despite the care taken in the preparation of orders, a product may be missing from the order or an error may have occurred during preparation. The purchaser must notify the Company on the day of delivery or, at the latest, on the first working day following delivery, of any claim of error in delivery and/or non-conformity of the Products in kind or in quality compared to the information given on the order form. Any claim made after this deadline will be rejected.

DOWNLOAD THE PDF FORMAT OF THE GTCS BY CLICKING HERE